FAQ's

Here at De-fiance we hope to create long-term relationships with our customers! We know you’re bound to have a few questions and here’s where we attempt to answer them. If you can't find the answer here, please feel free to send us an email at [email protected]

In the meantime, we will continue with our passion to scour the world looking for cool items for our online store. Stop back often to browse and shop!

General Questions

How can I get in touch with you?

Please feel free to send us an email to [email protected] or give us a call at (283) 312-3355.

Where are De-fiance products manufactured?

Our products are designed and developed by us here in Orlando, FL and manufactured by our partners in Taiwan and China. We have thoroughly vetted and personally visited all of our manufacturing partners facilities to ensure they are meeting our high quality standards.

Can I use a discount code on a gift card?

Discount codes do not apply when purchasing a gift card. Of course, if the person you give the gift card to has a discount code, they can use it for their purchase!

How can I collaborate with De-fiance?

We’d love to learn more about what you have in mind. Please email us at [email protected] with details and we’ll get back to you ASAP. Wholesaler inquiries are welcomed!

How can a retailer sell your products?

We've partnered with Faire to allow you to order your products online! Just click here to create a FREE wholesale account.

What is the De-fiance Warranty Policy?

De-fiance^® (excluding ebikes) warrants our products for their useful life (not to exceed one year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired, nor does it cover consumable good such as knife blades, glue sticks, etc. If found to be defective, a replacement will be sent to you. THIS LIMITED LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This LIMITED LIFETIME WARRANTY gives you specific legal rights that may vary from state to state. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your tool meets the criteria for warranty replacement, please send the tool(s) to:

De-fiance
8155 Vineland Ave, Suite 407
Orlando, FL 32821
Attn: Defiance Tools Quality

What is the De-fiance Ebike Policy?

De-fiance^® (B2 Ebike) C Larboard, LLC warrants the B2 Ebike against deficiencies in material and workmanship for the periods detailed in the chart below. It does not cover B2 Ebikes that are improperly used, abused, altered or repaired, nor does it cover consumables as detailed in the chart below. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your BIKE meets the criteria for warranty replacement, please contact us at:

De-fiance
8155 Vineland Ave, Suite 407
Orlando, FL 32821
Attn: Defiance Tools Quality

How can I be the first to learn about new De-fiance products and promotions?

Join our email list by clicking HERE!

Was your store once called C Larboard?

Yes! We started our online store as C Larboard in 2016. In 2021 we decided to streamline our message to make it easier for our customers and focus on the De-fiance brand with a refreshed website and logos.